WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional || Fresh Graduates

Hiring for Position - Customer Experience Advisor

Joining Date: 9th February 2026

Interview Date & Time :

• 21st January 2026 to 6th February 2026 (Only Weekdays i.e. Monday to Friday)

• 11:00 AM IST to 03:00 PM IST

Where : Company Address: 92 PIPIT ROAD #06-93 Singapore, 370092 Singapore

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

Overview :

We are looking for a highly motivated and skilled Customer Experience Advisors to join our team. You will be the first point of contact for our professionals and customers across United States and Canada. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you!

Roles & Responsibilities :

• Act as the first point of contact for our professionals and customers in United States and Canada

• Shift timings : 08:00 PM to 05:00 AM

• Be a product expert, assisting new and existing professionals with queries related to our offerings.

• Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.

• Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.

• Handle unresolved questions and escalate issues when necessary.

• Identify and execute sales opportunities where applicable.

• Ensure all Customer Success KPIs are consistently met.

• Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).

• Maintain high levels of service delivery and customer satisfaction.

Required Skills :

• Strong proficiency in spoken and written English, with a clear and confident communication style.

• Minimum of 1 year experience in handling international customers.

• Excellent problem-solving and selling skills.

• Proficient in using laptops/computers with above-average typing speed.

• Exceptional attention to detail and organizational skills.

• Highly driven and motivated with a strong work ethic.

• Eagerness to learn and grow within the company.

• Self-starter with the ability to work independently and as part of a team.
  

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What We Offer :

• 5 days work week with Saturdays and Sundays as week-offs

• Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))

• Two-way cab facility

• 33+ paid days off annually

• Quarterly team socials

• Access to Learning & Development programsWork with a collaborative and supportive team

• Opportunities for career growth and advancement

• Healthcare insurance for you and your family
  

About BIN HAR & ENTERPRISE

BIN HAR & ENTERPRISE is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), BIN HAR & ENTERPRISE offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

Diversity Statement

At BIN HAR & ENTERPRISE, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.