WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional

Hiring for Position - Customer Experience Advisor

Joining Date: 9th February 2026

Interview Date & Time :

• 21st January 2026 to 6th February 2026 (Only Weekdays i.e. Monday to Friday)

• 11:00 AM IST to 03:00 PM IST

Where : Company Address: 92 PIPIT ROAD #06-93 Singapore, 370092 Singapore

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

Overview

We are seeking a highly motivated and skilled Customer Experience Advisors to join our APAC team. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions.

As part of our dynamic Customer Experience team, you’ll be responsible for answering inbound calls, responding to emails, and making outbound calls to pitch and sell our marketplace subscriptions. If you're passionate about customer success, comfortable with consultative selling, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Be the first line of communication for professionals and customers in Australia.

• Act as a product expert, helping users understand and navigate our offerings.

• Manage inbound calls and respond to customer emails using the Zendesk ticketing system.

• Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users.

• Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades.

• Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT).

• Escalate unresolved or complex issues to the appropriate internal teams.

• Consistently meet or exceed Customer Experience KPIs.

• Maintain high levels of customer satisfaction and service delivery.

Required Skills

• Excellent spoken and written English communication.

• Minimum 1 year experience supporting international customers (voice/email/chat).

• Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions.

• Strong problem-solving and consultative selling abilities.

• Ability to multitask and manage high volumes of queries and interactions.

• Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions.

• Meticulous attention to detail with good organizational habits.

• Self-driven, motivated, and able to work independently as well as in a team.

• Openness to learn and grow within the organization.

What we Offer

• Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)

• One-way cab facility

• 33+ paid days off annually

• Quarterly team socials

• Access to Learning & Development programs

• Work with a collaborative and supportive team

• Opportunities for career growth and advancement

• Healthcare insurance for you and your family

Shift Hours

🕔 5:00 AM IST – 2:00 PM IST

Note: Shift timings may change during daylight savings based on supported regions.

About BIN HAR & ENTERPRISE

BIN HAR & ENTERPRISE is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), BIN HAR & ENTERPRISE offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

Diversity Statement

At BIN HAR & ENTERPRISE, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.